Frequent Questions

Our services are available to any senior or individual of any age who needs assistance with daily activities, companionship, or specialized care due to illness or age-related challenges.

Signs your loved one may need home care include difficulty managing daily tasks like bathing, dressing, meal preparation, or taking medications, as well as signs of loneliness, confusion, or forgetfulness.

We focus on providing personalized, compassionate care tailored to each individual’s specific needs. Our caregivers are trained not only to provide practical assistance but also to offer emotional support and companionship, ensuring a holistic approach to care.

Absolutely! We work with families to create personalized care plans that address the unique needs, preferences, and routines of each individual.

Our caregivers work with clients to prepare nutritious meals that meet dietary preferences and health needs, ensuring seniors are well-nourished and their diets are balanced.

Yes, caregivers provide medication reminders to ensure that seniors take their prescribed medications on time and in the correct dosage.

Yes, we offer light housekeeping services such as laundry, vacuuming, dusting, and maintaining a clean and organized living space.

Our services are flexible. You can schedule personal care assistance daily, weekly, or as needed depending on the level of support required.

Yes, we provide escort services for medical appointments, social events, and errands, ensuring your loved one gets there safely and receives assistance during their visit.

Respite care provides temporary relief for family caregivers, allowing them to take a break while knowing that their loved one is in good hands.

24/7 care provides around-the-clock support, with caregivers available at all times, while overnight care focuses on ensuring seniors have support during nighttime hours for comfort or safety needs.

Yes, our overnight care services ensure that caregivers are available to assist with any needs that may arise during the night, offering peace of mind to both the seniors and their families.

Our veteran’s care is designed to address the unique needs of veterans, including mobility support, emotional care for PTSD (Post-Traumatic Stress Disorder), and helping with daily activities. We honour their service by providing respectful, attentive care.

End-of-life care, or palliative care, provides comfort, dignity, and support to individuals in the final stages of their life. We focus on pain management, emotional support, and helping families during this difficult time.

Yes, we provide care within retirement homes, assisted living facilities, hospitals, and other residential settings. Our caregivers ensure that seniors receive continuous support, no matter where they reside.

We offer highly trained caregivers skilled in memory care techniques, such as validation therapy, structured routines, and fostering a calm, supportive environment that helps reduce confusion and agitation. Our personalized care approach prioritizes emotional stability and ensures a safe, comforting atmosphere for seniors living with Alzheimer’s or dementia.

All caregivers go through an extensive background check, including reference checks, criminal background checks, and interviews to ensure they meet our standards for professionalism, compassion, and experience.

Yes, we work with families to match the right caregiver with your loved one based on personality, care needs, and preferences. You have the option to request changes if needed.

We prioritize continuity of care by assigning regular caregivers to clients. In case of a caregiver's absence, we ensure a smooth transition with an equally qualified substitute.

Yes, our caregivers are trained to handle emergency situations, including performing first aid and CPR. They are prepared to respond quickly and appropriately to any urgent medical needs.

Some of our services may be covered by private insurance, long-term care insurance, or veterans' benefits. We recommend contacting your insurance provider for details on coverage.

Yes, we offer flexible payment options and can work with you to create a payment plan that fits your budget and needs.

We typically bill on a bi-monthly basis, but we can also accommodate weekly billing based on your preference.

Yes, we offer a free, no-obligation consultation to discuss your loved one’s care needs and develop a customized care plan.

Yes, our care plans are flexible. You can modify the schedule or services at any time to accommodate changing needs.

Yes, we offer 24/7 care, including overnight and live-in care, to ensure that your loved one is always supported, no matter the time of day or night.

Yes, we offer both short-term and long-term care options, ranging from a few hours a week to full-time support. Care plans can be tailored to your loved one’s specific needs.

Yes, we provide care every day of the year, including holidays. Our caregivers are available to ensure your loved one receives the necessary support during special occasions.

Yes, if you feel the assigned caregiver isn’t the right fit for your loved one, we will work with you to find a suitable replacement.

We aim to provide consistent caregivers for your loved one to foster trust and familiarity. In cases of caregiver absence, we will introduce a well-matched substitute.

Yes, we encourage families to meet the assigned caregiver before services begin to ensure they feel comfortable and confident with their choice.

Our caregivers are highly experienced in senior care, with many bringing backgrounds as personal support workers and in specialized health services. They also receive continuous training to stay up-to-date with the latest best practices in home care, ensuring they deliver the highest standard of care.

Our caregivers are bonded, insured, and covered by WSIB (Workplace Safety and Insurance Board) and employee insurance. This ensures that our clients have additional peace of mind, knowing that our caregivers are fully protected while providing care.

Our caregivers are trained in first aid and CPR and know how to respond quickly in emergencies. They are prepared to handle urgent medical situations until professional help arrives.

We take client confidentiality very seriously. All caregivers follow strict privacy policies and maintain confidentiality regarding personal information and medical conditions.

We follow all health guidelines, including proper use of PPE, regular sanitation practices, and monitoring the health of caregivers to minimize the risk of infection.

Our caregivers are trained in dementia and Alzheimer’s care, including techniques to manage memory loss, confusion, and behavioural challenges. We create structured routines and offer cognitive activities to support emotional well-being.

Yes, our caregivers are trained to assist with mobility challenges, exercises, and personal care tasks specific to those living with Parkinson’s disease.

Our cancer care services focus on managing symptoms such as pain, fatigue, and nausea while providing emotional support and personal care. We work closely with healthcare providers to follow treatment plans and ensure comfort.

Yes, we offer respite care to give family caregivers a break from their responsibilities. Whether it’s for a few hours, days, or weeks, our respite care services provide temporary relief and peace of mind.

Caregivers communicate regularly with families and healthcare providers to ensure a seamless flow of information. We also provide written reports to inform everyone about the client’s care and condition whenever necessary and requested.

If your loved one’s condition changes, we will reassess the care plan and make necessary adjustments. We will also communicate any changes to you and your healthcare providers

Yes, we provide families with a direct line of communication to their caregivers for quick and easy contact.

We offer virtual check-ins and can coordinate with telehealth services to ensure your loved one’s health is monitored, even when in-person visits aren’t possible.

Yes, we welcome input from family members regarding activities, hobbies, or routines that would enrich your loved one’s experience and enhance their well-being.

Yes, caregivers can assist with social outings, attending events, or engaging in community activities to help seniors stay socially active and engaged.

We respect all cultural and religious preferences and work to ensure that our care plans align with those values. Our caregivers are sensitive to cultural needs and incorporate them into the caregiving experience.

We regularly check in with both the senior and the family to ensure satisfaction with the services provided. Feedback is always welcomed, and we make adjustments as needed to improve the care experience.

While our caregivers primarily focus on senior or personalized care, they cannot provide direct pet care services such as feeding, walking, or managing pets' daily needs. However, we are happy to help connect you with pet care professionals if needed.

Yes, we provide care within assisted living and retirement homes, ensuring that seniors receive personalized one-on-one support even in a communal setting.

If hospice care becomes necessary, we will work with you and healthcare providers to transition smoothly, ensuring that your loved one receives the appropriate care for their comfort and dignity.

Yes, we offer post-operative and recovery care to help individuals regain strength and independence after surgery or illness, assisting with mobility, medication management, and personal care.